Effective Date: January 30, 2025
At Glogglz.eu, customer satisfaction is our priority. We offer a 30-day return policy to ensure a smooth and transparent return process. This policy complies with EU consumer protection laws and outlines your rights regarding returns and refunds.
1. Return Eligibility
Customers may return an item within 30 days of receiving the order without providing a reason.
Conditions for a return to be accepted:
- The item must be unused, in its original condition, and in its original packaging (if possible).
- The return request must be initiated within 30 days of receipt.
- The product must not be customized or made to order.
If the returned item is not in its original condition, has missing parts, or is damaged due to reasons not caused by us, a partial refund may be issued.
2. How to Initiate a Return
Returns are processed through our online return portal:
Steps to return an order:
- Access the return portal and enter your order details.
- Select the item(s) you wish to return and the reason for the return.
- Pay the €2 return contribution (see section 3).
- Receive a return shipping label and send the package back.
- Once we receive and inspect the item, your refund will be processed.
3. Return Shipping Costs
- A €2 return contribution is required to discourage unnecessary returns and reduce environmental impact.
- This €2 fee is non-refundable, even if a refund is approved.
- If the return is due to a defective, incorrect, or damaged product, return shipping is free.
We recommend using tracked shipping, as we cannot be responsible for lost shipments.
4. Refund Process
Once the returned item is received and inspected, customers will be notified via email. If the return is approved, refunds will be processed within 5 to 10 business days.
- The refund will cover the full product purchase price.
- Initial shipping costs, if applicable, are non-refundable.
- Refunds will be issued via the original payment method (Credit Card, PayPal, iDEAL, etc.).
5. Exchanges
We do not offer direct exchanges. If a different size or color is needed, customers must return the item and place a new order.
6. Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged items (unless defective upon arrival).
- Custom-made or personalized products.
- Products marked as final sale or non-returnable.
For products with a manufacturing defect, customers must contact us immediately for assistance.
7. Defective or Incorrect Products
If a defective, damaged, or incorrect item is received:
- Customers must contact us within 48 hours of delivery.
- Photos of the product and packaging must be provided.
- A replacement or a full refund, including return shipping costs, will be offered.
8. Contact Information
For questions about returns, refunds, or exchanges, customers can contact us through:
- Email: info@glogglz.eu
- Address: Vermogenweg 101, 3641SR Mijdrecht, Netherlands
We aim to respond to all return inquiries within 24 hours.
Final Notes
By making a purchase on Glogglz.eu, customers agree to this return policy. This policy may be updated periodically, and the latest version will always be available on our website.
This Refund and Returns Policy ensures a fair and efficient process while promoting sustainable business practices.